Terms and Conditions

Please read the terms and conditions of hire carefully.

TERMS & CONDITIONS OF HIRE

UNIVERSITY OF QUEENSLAND GRADUATION CEREMONIES

CASH PAYMENTS WILL NOT BE ACCEPTED ALL ORDERS MUST BE FINALISED FIVE DAYS BEFORE THE BEGINNING OF  GRADUATION PERIOD

GOWN RETURN:

Please return the academic dress to the collection point within one hour after your ceremony finishing. Late return of the gowns may result in forfeiture of the deposit and failure to return academic dress may incur legal action. Lost or damaged items will be replaced at your expense. Your refundable deposit will be paid to you by cheque upon the return of your gown. Cash refunds cannot be made.

RECEIPTS:

A Tax Invoice is attached to your refund cheque. Please keep your online payment receipt number as a reference. These can be referred to should a payment go astray. Due to the very high workload at graduation times with the processing of applications, we cannot handle telephone requests for acknowledgements. We will not e-mail, fax or phone an acknowledgement.

 REFUND OF DEPOSIT:

Please return academic dress to the collection point within one hour of the finish of your ceremony. Photographers are normally set up from the time that gown issue commences. Late return of gowns may result in forfeiture of deposit and failure to return academic dress may incur legal action. Lost or damaged items will be replaced at your expense. Your refund will be paid to you by cheque at the time you return your academic dress. Cash refunds cannot be made. If you are returning overseas soon after graduation please contact Academic Dress Hire to make alternate arrangements.

CANCELLATIONS:

Provided you notify us in writing (by email or letter) 48 hours before your gradaution then the total amount paid is refunded in full, or held over for your future Graduation. If you fail to notify us and do not collect your regalia on the day then an administration charge of 10.00 will be withheld from your full refund. When sending notification please ensure that you include your student number and a correct address for the refund to be mailed to. 

HIRE PERIOD:

ceremony ONLY- within pickup and return time mentioned above.

RESPONSIBILITY:

YOU are financially resposible for the regalia you hired. YOU undertake to return the regalia within ONE hour of the completion of your ceremony in the condition in which it was received.

Collection of Gowns

St Lucia Ceremonies: Room 228, Connell Building, (Blg 26 UQ Map) St Lucia. Pick up time is 2 1/2 hrs before your ceremony. (Open from 8.00 am)

Ipswich Ceremonies: Downstairs at the Civic Hall. 11.00 am

Gatton Ceremonies: Morrison Hall. Open from 9.00am.

If you are unable to pick up your gown in person, please arrange for someone else to do it on your behalf. Academic dress should not be collected later than 60 Minutes prior to the ceremony.

Contact us if you have any questions. We are available from 10am to 3pm, Monday to Friday on non-graduation days and from 8.00 am to 9.00pm on graduation days.